11 October 2026: Minor update
Version 2026-10-11-2 · In effect since 11 October 2026 · Read this version
- New section, Changes to these terms: how we tell you about a change, at least 15 days' notice (usually 30) for one that matters, your right to close your shop first with a refund of plan fees paid in advance, and that a yearly plan's fee only rises at renewal.
Show the wording that changed
- Added: Changes to these terms
- Added: We tell you about a change by email to your shop's owner, and to your billing contact if you've given us a different one, and we list every change on our What's changed page with the date it takes effect. Each version is kept at its own dated address and never edited.
- Added: Small changes, such as clearer wording, a typo or a new optional product, take effect when we publish them.
- Added: For a change that matters, such as to fees, responsibility, how we use data, what can be sold or closing a shop, we give you at least 15 days' notice, and usually 30. If you'll need to change something in your shop because of it, we give you at least 30 days.
- Added: We make a change straight away only when the law or a regulator requires it, or to deal with fraud, malware or a security risk. We still email you and say why it couldn't wait.
- Added: If you don't agree with a change, you can export your data and close your shop before it takes effect. We refund plan fees you've paid in advance for the time after you close.
- Added: A higher fee for a yearly plan only applies from your next renewal.
- Added: When a change that matters takes effect, your shop's owner is asked to accept it before using the back office. Your online shop, orders and payments keep working meanwhile.
- Added: The law
- Added: These terms are governed by the law of England and Wales. Questions: [email protected].
- Removed: Changes and the law
- Removed: If we change these terms in a way that matters, we'll email shop owners before the change takes effect. These terms are governed by the law of England and Wales. Questions: [email protected].
26 October 2026: Important update
Version 2026-10-11 · Takes effect on 26 October 2026 · Read this version
- Shop plans: monthly or yearly, refundable Launch fee until onboarding starts, founding-shop case study
Show the wording that changed
- Added: A shop plan (Studio, Professional or Signature) is agreed in a proposal after a call with us:
- Added: A monthly plan can be cancelled at any time. You keep your shop until the end of the month you've paid for.
- Added: A yearly plan renews each year unless you cancel it before the renewal date.
- Added: The Launch programme fee is refunded in full if you cancel before your onboarding call; once onboarding starts it isn't refundable.
- Added: A founding shop keeps its discount for as long as it stays, and in return agrees to a short case study and a testimonial within 3 months.
10 October 2026: Important update
Version 2026-10-10 · In effect since 10 October 2026 · Read this version
- Stallkeep's first terms of use for shops: what can't be sold on Stallkeep, that your shop is the seller, and when Stallkeep may hide a listing or pause a shop.